I paid extra for my carry on but it is for “check-in” only. The only way my carry on can go with me to the cabin is to pay another extra 50 Euro under “priority boarding”. This luggage policy is confusing and basically it’s price gouging!
+ the crew was great + clean airplane - we had priority boarding and there was no call for priority boarding - we had a fast lane (received in the email the info, but not showing on the boarding card) and it was complicated to manage to use it in the MRS airport. The security line was immense and there was no sign whatsoever informing us about Fast Lane, but we found it and had to find the email confirming we had special attention offered by Kayak in the airport of Marseille, etc.
Vol retardé et aucune informations
Very well organized. Load plane from front and back. Disembark from front and back also. You scan your boarding pass at gate, then get on a bus that drives you to where you board plane. The Europeans are so efficient! The US needs to learn from them!
flight impossible to reach cause of deficiency of yours "services"
We never were able to get on the flight, I don’t believe this was kayaks fault. But the airlines in Italy posted that they were at sea terminal gate 21 which is at one end of the building we sat there for two hours and then they moved it without announcing it because the intercom did not work to a Building gate six or something like that when the text finally came through on my phone inside the airport we ran to the other gate and they already threw our luggage off the plane and it took off. There was nothing that that airline said they could do so we had to buy a new ticket from a different airline and wait at the airport for six hours . I believe that was ValuJet and the flight was good and it was fast
We have to wait more for cheking the luggage, not two hours before, just one hour and a half. The flight was on time