Pegasus Airlines flights from Sarajevo to Doha (SJJ - DOH)

There wasn't much communication and reassurance in terms of delay of the flight. They offered water and some cake only after 3 hours as we were taking off. I ordered 1 noodle and lots of drinks, they charged me two, she said she needed to take a photo of my card which I said no to. Then I said OK we ll keep the 2nd noodle although we didn't need it, just to end the bad situation, she grabbed my bag as I was holding it to get the wallet out and she accidetantally hit the boiling noodles and spilled over my hand and really hurt me, a colleague Brought an ice bag thankfully. This made my journey even worse than it already was with the 3 hour delay of the flight.

I asked for face mask when boarding the airplane but to my dismay they did not stock COVID-19 face mask onboard and it would have been okay but the crew member said "you should have bought one" which totally is disrespectable and not appropriate as this totally goes against their policy of COVID-19 deterrence policy which they have laid out in their online app as well as their website. Although I made an online complaint regarding this matter....But so far nothing has been said or done! Very disappointed.